Use of the product
How long the tag is supposed to last?
The technology used allows up to 2 years of battery life (depending on your use). The battery is durable: you can remove and replace it.
Can other people locate my dog?
To prevent any attempt of location of your dog by a third party, we ensure that data are secured. However, you can call on our community to help you find your dog when he runs away.
Is my phone compatible with the product?
The pet tag is compatible with Android Smartphone (version 4.3 or higher) and soon with iPhone.
I have several dogs, can I use several pet tags?
The application can accommodate several pet tags at the same time. Nevertheless, for a better ease of use we recommend you not to connect more than 5 pet tags on the application.
Is the product dangerous for my dog?
Thanks to our cutting-edge technology, the pet tag uses sound frequencies which are not harmful for you as for your dog.
Is the product suitable for all types of dogs?
Yes, the medal is lightweight and robust, so it is perfectly adapted to all types of dogs.
Is the pet tag suitable for cats?
Due to its conception, the main use of our product is intended for dogs. However, you can decide to use the product for your cat, if you judge that it may fit its needs.
Purchase procedure
What are the warranty and refund policies?
All our products are guaranteed for 2 years. For any refund request, please contact our customer service.
Do we have to pay to get the app?
With the purchase of any pet tag, the app is available free of charge, including a premium subscription offered for one year.
Where can I buy the smart pet tag™?
You can buy it on our merchant web site by clicking on the following link: https://www.sithon-technologies.com/8-smart-puppy.html
What payment options do I have?
We have a secured payment system. You can pay by credit card (Visa, Mastercard, other credit cards) or by PayPal (depending on the country of purchase).
Delivery
What are the delivery countries?
We deliver our products internationally, the shipping costs vary according to the country of delivery.
How long does it take to be delivered?
The delivery is made within 1 to 3 working days, depending on the availability of the product and the country of delivery.
Your question is not listed? Please contact us, we will reply as soon as possible.